GoMa

SHIPPING + RETURNS

I offer a range of products, each with different shipping and return details. For more information, please see the details for each product type below.

Original Fine Art Paintings

Original Paintings larger than A3 size are sent via Pack and Send Couriers with insurance and tracking, and can take up to 15 business days to ship.

Original Paintings A3 size and smaller are sent via Australia Post with insurance and tracking.

Note. A3 size is 42 cm x 29.7 cm (16.5 inches x 11.7 inches).

Shipping costs include postage worldwide from Australia; however, I don’t (and can’t) allow for any local customs, duties or taxes that you may be charged. Any local charges will be your responsibility.

NOTE: Original artworks ship from Western Australia. If you have any specific questions regarding delivery please feel free to get in touch goma.art.studio@gmail.com. 

Returns of Original Art

We have a 30-day return policy on fine art original paintings, which means you have 30 days after receiving your item to request a return.

Your satisfaction is most important. If you are not satisfied with your purchase of original art or prints, for any reason, contact me to discuss.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If more than 15 business days have passed since we’ve approved your return, please contact us at goma.art.studio@gmail.com

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return process please contact us at goma.art.studio@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at goma.art.studio@gmail.com.

Disclaimer on Colour Variability

Please note that the colours in the watercolour prints and originals may vary slightly from what you see on your screen due to differences in display technologies and settings which can affect how colours are represented digitally. We strive to accurately represent our artworks, but please consider these factors when making your purchase as this is not a defect.